FAQ's

Typically during the school year, Bus Passes will be available for pick up, at your child's school 1-3 days after we've processed your bus application.

 

The Public & Catholic Boards have implemented a NO-PASS, NO-RIDE rule. Ensuring your child(ren) have their passes PRIOR to leaving your home will avoid any inconveniences it may cause. 

 

If your bus pass has been lost or stolen, your child can sign out a Temporary Pass from the school office up to a max of 5 days. If it has been lost the night before, the parent is required to transport their child to school where the child can sign out a Temporary Bus Pass from the school office until another bus pass is printed with the child's name on it.

There are a number of scenarios with this question, but some of the main stipulations are as follows:

 

FUNDED - If you access your correctly zoned school and fall within the distance parameters for bussing on one route, a single primary home address is eligible for funded transportation. Any additional routes, if available, will incur a bus pass fee of $320.00 per year, per student.

USER-PAY - Requests for bus passes to *out-of-boundary schools require a fee. Each route requested incurs a separate fee.

USER-PAY - If a child requires two different routes within the correct boundary, only the primary address is funded, and the second route will incur a fee.

Please note that there are additional scenarios that may arise. For inquiries regarding your specific situation, please contact our transportation department at [email protected]  or for more information on eligibility click here.

*Please be aware that accessing out-of-boundary bussing is only available if a route and space on the bus already exist. Students may also have to access a bus stop beyond the regular distance from their home.

Each year to maximize route efficiency, changes are necessary to routes and stops. To ensure each child's bus pass information is accurate a new bus pass is issued annually. 

 

All urban and rural students who wish to be regularly transported (except Peace Wapiti & Peace River School Division riders), are required to reapply every school year. This ensures your child is assigned a seat and issued a valid current school year Bus Pass. This keeps our registered passenger lists clean and updated.

 

Parents can be referred to our Student Transportation portal to follow the three (3) steps on how to apply for busing.

Previous year bus passes are  deactivated at the end of June each year and should be shredded or deposited in the black mailbox, located at the front entrance of our building (12138 101 Ave), where we can shred it for you.  You may also send old passes to your school to be disposed of.

The first day of School is Tuesday, September 5, 2023.   
Yellow School Bus drivers will accept students with no bus pass until Friday, Sep 15.  Effective Monday, Sep 18, students will require their bus pass to load and unload from the school bus.

You can review your student records by logging into the 22-23 School Bus Route Schedules to see if your pass has been issued. Once you're logged in, select Students > View My Students.

Typically bus passes are sent to the schools within 5 business days.  During high volume processing times, it may take up to 10 business days.

We have several apps that will assist you in obtaining your school busing information during peak times of transportation inquiries. Please click on the links below for instructions to gain access to these exciting features! (For First Student & GP Charter riders only)

• E-Link – This transportation information portal allows Urban and Rural parents to see their bus route, times, locations. 

• FirstView - Follow your child’s school bus on a map to see how far it is from your bus stop. FirstView also indicates your child bus route, stop location and times.  This is also where you can set up notifications pertaining to Bus Delays & Cancellations.

• Zpass – Riders must tap the Zpass loading & unloading from the bus. The “tap on” and “tap off” system lets parents and the Division know that the child has boarded the school bus. Zpass will help us maintain daily attendance of ridership.  This is helpful for contact tracing during the COVID-19 pandemic or should any other emergency occur.

You may also contact our office at Phone: 780-532-3127 EXT #1 or First Student at 780-532-3545.

Please make sure you arrive at your bus stop 3-5 minutes prior to the approximate times.  If there is a time conflict between E-link & Firstview, go with the earliest time noted. Downloading the FirstView app, will assist you in knowing how far the bus is away from your stop based on your unique notification you set up in your Profile and advise you of any delays and cancellations.

First Student is responsible for the seating plans for our school division. Your bus seat assignment will be available upon boarding the school bus. Any questions regarding seating can be directed to First Student at 780-532-3545.

If your child changes schools, moves to a different location, or requires different transportation needs during the school year, you will be required to complete a new bus application form.

If you move and/or no longer require busing services, please contact our office so we can free up the seat(s), as there are currently students on waiting lists. 

For all information on School Bus Rider conduct please access our administrative procedure by CLICKING HERE.