How do I know when my child(ren)’s bus is delayed or cancelled?
Why do I have to reapply for a Bus Pass every year?
What do I do with last year’s Bus Pass?
Previous year bus passes such as 19-20 & 20-21 have all been deactivated and should be shredded or deposited in the black mailbox, located at the front entrance of our building (12138 101 Ave) where we can shred it for you. You may also send old passes to your school to be disposed of.
Is a Bus Pass required for the first day of School?
Yes, as part of our ongoing safety measures, all students requiring bus transportation (except students transported by Peace Wapiti & Peace River SD) MUST have a bus pass to board the bus at all times (this includes the first day of school). Bus Passes can be picked up at your child's school.
At this time, only those that have been approved through the Bus Pass Application process will receive a pass.
How can I find out if my Bus Pass/Application was processed or issued?
You can contact the Transportation Office at 780-532-3013 or during high volume times, such as the last week of August to the third week of September you can log into the Bus Route Information (VersaTrans E-Link) to see if your pass has been issued. Once your logged in, select Students > View My Students. Select your child. Click on Show Basic Information > Show Info Fields. Under the field name 21-22 Pass#, there will be a number indicated that you have been issued a bus pass.
Typically bus passes are sent to the schools the day you receive your Bus Pass Application or Replacement Approval letter by email. During high volume processing times, it may take up to 10 business days.
Where can I pick up my Bus Pass?
Bus Passes will be available for pick up, at your child's school 1-3 days after you've received your Bus Pass Application or Replacement Approval letter by email. Bus Passes are required to be used as of the 1st day of school.
The Public & Catholic Boards have implemented a NO-PASS, NO-RIDE rule. Ensuring your child(ren) have their passes PRIOR to leaving your home will avoid any inconveniences it may cause.
If your bus pass has been lost or stolen, your child can sign out a Temporary Pass from the school office up to a max of 5 days. If it has been lost the night before, the parent is required to transport their child to school where the child can sign out a Temporary Bus Pass from the school office until another bus pass is printed with the child's name on it.
How can I find information about Bus Routes, Times, Locations, and Priority?
We have several apps that will assist you in obtaining your school busing information during peak times of transportation inquiries. Please click on the links below for instructions to gain access to these exciting features! (For First Student & GP Charter riders only)
• E-Link – This transportation information portal allows Urban and Rural parents to see their bus route, times, locations.
• FirstView - Follow your child’s school bus on a map to see how far it is from your bus stop. FirstView also indicates your child bus route, stop location and times. This is also where you can set up notifications pertaining to Bus Delays & Cancellations.
• Zpass – Riders must tap the Zpass loading & unloading from the bus. The “tap on” and “tap off” system lets parents and the Division know that the child has boarded the school bus. Zpass will help us maintain daily attendance of ridership. This is helpful for contact tracing during the COVID-19 pandemic or should any other emergency occur.
You may also contact our office at 780-532-3013 or First Student at 780-532-3545.
When do I have to be at the bus stop?
Please make sure you arrive at your bus stop 3-5 minutes prior to the approximate times. If there is a time conflict between E-link & Firstview, go with the earliest time noted. Downloading the FirstView app, will assist you in knowing how far the bus is away from your stop based on your unique notification you set up in your Profile and advise you of any delays and cancellations.
How do I know where my child sits on the school bus?
First Student is responsible for the seating plans for our District. Your bus seat assignment will be available upon boarding the school bus. Any questions regarding seating can be directed to First Student at 780-532-3545.
Can I still apply for a Bus Pass?
If you no longer require transportation services please contact our office through email email@example.com or phone (780-532-3013) so we may provide availability for other students.
Does my child(ren) have to wear a mask on the school bus?
How do I track where my child(ren) got on & off the school bus (Zpass+ App)
What do I do if I move and/or require different busing services?
If your child changes schools, moves to a different location, or requires different transportation needs during the school year, you will be required to complete a new bus application form.
If you move and/or no longer require services, please contact our office so we can free up the seat(s), as there are currently students on waiting lists.
Will the JPII/ St. Joe’s City Charter/Express bus be operational?