Grande Prairie and District Catholic Schools

Help & Support

	HELP SUBJECT AND TOPIC	Link
	District Email
	1 - Microsoft Office Outlook 2003
1-1	My Outlook isn't getting any new messages/appears to be 'Offline'?
1-2	Where are the district (Global) contacts list?
1-3	I am getting warning emails. How do I look for large mail items?


	2 - Webmail - Microsoft Exchange - Outlook Web Access
2-1	Where to find general Help and settings.
2-2	Where are the district (Global) contacts list?
2-3	Only some of my messages are showing up in webmail, where are they?
2-4	I am getting warning emails. How do I tidy up my mailbox?
2-5	How do I stop the district webmail from timing out when I am in my webmail for a while?
2-6	How do I add a signature to my emails in webmail?
2-7	I would like to make a list of people I can send mail to on a regular basis, how do I create a mailout list or distribution list in webmail?


	3 - Fortinet/Fortiguard - Internet Protection
3-1	A page is blocked that shouldn't be. How can I get access?
3-2	How to submit a page to block?


	4 - Macintosh
4-1	Safari Web Browser - "Keychain" keeps popping up and is very annoying.


	5 - eLuminate - Elementary Report Card
5-1	I have a problem or suggestion, how can I let someone know?
5-2	I can't print from eLuminate! (Report Card or IPP)


	6 - Macromedia/Adobe Dreamweaver (Website Editing Program)
6-1	I need to update my school's monthly newsletter.


	7 - Automated Dispatch System
7-1	About the ADW/ADS System
7-2	ADS Brochure / Manual - Teachers
7-3	ADS Brochure / Manual - Substitute Teachers


	8 - Online Payroll / Finance System
8-1	Printing Earning Statements - Manual
8-2	Making sure the you can get your Payroll / Accounts Payable emails.


	9 - General computer issues / Help
9-1	Computers have no sound or really low sound.
9-2	How do I play DVDs on my computer? (St. Joes / St Thomas More)
9-3	How do I play DVDs on my computer? (All Other Schools)
9-4	I would like someone to take over my computer and help me out. (A.K.A: I'd like to send a Remote Assistance invitation.)


	10 - Physical computer Connections
10-1	Connecting Computers
10-2	Connecting Computers with Smartboard Present